All ZTEC HID products including replacement components
(ballasts and bulbs) are covered by the manufacturer standard warranty for a
period of twelve (12) months from the purchase date. For customer purchases
complete HID kit(s), manufacturer will extend the warranty for a period of five
(5) years to ensure customer
have the top quality products.
Customer required to register the warranty
with manufacturer within seven days of delivery to
get warranty extension coverage, no
exclusions. All warranty claim require proof of sale and warranty card with a
$20 money order made out to CASH. The money order is for testing process and
return shipping of replacement. There
is a 35% restocking fee for all non-defective products returned. This includes
problems with: compatibility, driver/software conflicts, improper installation,
etc. Please include a detailed note inside the return package. Check out the
registration instruction and claim instruction.
Any defects resulting from water damage, fire, acts of
nature, misuse, abuse, modification, improper installation, vehicle crash, or
any type of impact. Any modification to the system or operating on a vehicle
with a damaged headlight housing, will void the warranty. Also warranty will not
cover the change of color or brightness of bulb. ZTEC HID | Xenon HID Worlds will
not be responsible for damages to automobiles resulting from the use, misuse, or
inability to use our product.
Repair or Replacement
If a product is suspected of being defective, please
contact us as soon as possible to try to resolve any problems before they
escalate. The returned product will be inspected by the manufacturer. If the
product is found to be defective and covered by this warranty, it will be
repaired or replaced at the manufacturer's option. Any charges accrued for
removal, installation, or reinstallation will not be covered by this warranty.
Customers with warranty extension plans, receive coverage for the length of
their extension. All claims will be thoroughly considered and you will be
contacted promptly with a resolution. Click the links for
Note: ZTEC HID | Xenon HID
Worlds does not endorse any illegal use of the HID conversion kits. Due to
recent regulatory developments, DOT/NHTSA prohibits the use of HID Retrofit
system on highway or public road in USA.